導購口語 第200期:退換服務(4)

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Conversation 4

A: Hello, Miss.A：你好，小姐。

B: Good morning, madam. Anything I can do for you？

B：噪聲好，夫人。有什么事要我幫忙嗎？A:Well, I bought a skirt for my eight-year-old daughter yesterday afternoon.

A：哦，昨天下午我給8歲的女兒買了條裙子。但當她在家里試穿時，我發現太緊了。我可以退嗎？B: Maybe. Our service center is responsible for that. It’s beside the gate over there.

B：也許可以吧。我們的服務中心負責處理這事，服務中心就在那邊大門口的旁邊。

A: Thank you.A：謝謝你。(At the Service Centre)（在服務中心）

A: Excuse me.A：勞駕。

C: Yes? Can I help you?

C：要我幫忙嗎？

A: Well, I bought this skirt here yesterday afternoon. But I got the wrong size. It’s too small for my daughter. I wonder if I could refund it.

A：昨天下午我在這兒買了這條裙子，但尺寸不對，我女兒穿太小了。不知道能否退款？

C: Yes, you could if it;s kept intact. But don’t you want to get a bigger size?

C：如果裙子完好無損的話，我想是可以的。但是，您不想換一條大一點的嗎？

A: I intended to, but as far as I know, all the skirts of this kind here are of the same size.

A：我是想換的，但據我所知，這種裙子的尺寸都是一樣的。

C: Are they? In that case, I’ll be glad to give your money back.

C：是嗎？那樣的話，我很樂意給您退款。

A: Sorry to have given you trouble.A：抱歉給您添麻煩了。C: Never mind. It’s just my duty.C：不要緊，這只是我的職責。